BIFF vs. Drama: Can The BIFF Method Tame Your High-Conflict Co-Parent Battle?
- Captain Ed Bradford
- Sep 29
- 3 min read
Effective co-parenting communication can sometimes feel like navigating a minefield. This
challenge intensifies when dealing with high-conflict personalities, who can escalate situations rapidly. A proven method for managing this dynamic is the BIFF response, which stands for Brief, Informative, Friendly, and Firm. This approach can be utilized in all communication settings, whether it be text messages, emails, or in-person settings.
Understanding High-Conflict Personalities
High-conflict personalities often thrive on drama and confrontation. They can react emotionally and unpredictably. For instance, a parent who feels threatened or ignored might blur boundaries and escalate confrontations over minor issues, such as weekend time-sharing or holiday schedule arrangements. Therefore, recognizing characteristics like blame shifting, all-or-nothing thinking, and emotional outbursts is the first step in managing interactions effectively. Being aware of these traits enables you to respond thoughtfully rather than impulsively.
The BIFF Response Explained

The BIFF response provides a solid framework for communicating without confrontation. Here’s what each part means:
Brief: Craft short messages that get to the point. For example, instead of detailing why your plans changed, simply state, "I need to adjust our schedule due to a work commitment."
Informative: Share pertinent information only. Focus on facts and guidance and omit emotional language. If discussing a logistical issue about school drop-offs, you might say, "Please note that our son’s soccer practice ends at 5:00 PM on Wednesdays."
Friendly: Use a polite and neutral tone. A friendly approach, like saying, "I appreciate your understanding," can help diffuse tension and encourage cooperative dialogue.
Firm: It’s critical to express your boundaries clearly, without being aggressive. For example, saying, "I understand your concerns; however, there will be no changes to our agreed custody plan," asserts your position firmly.
Practical Applications of BIFF
The beauty of the BIFF response lies in its adaptability. It's effective whether you're addressing a hostile email, a personal attack, or a social media spat. For instance, if a co-parent sends a heated message criticizing your parenting, you can respond with a BIFF message focusing on your child's needs, such as, "Thank you for sharing your thoughts. I believe we should prioritize [Child's Name]'s interests going forward."
Imagine you receive an email accusing you of not being involved in your child's education. Instead of getting defensive, you could reply: "Thank you for your feedback. I value [Child's Name]'s education and have scheduled a meeting with the teacher next week to ensure we are aligned. You are welcome to attend at [time/date]."
Benefits of Using BIFF in Co-Parenting
Adopting the BIFF response in co-parenting scenarios brings several advantages:
Reduced Conflict: By maintaining a calm and composed demeanor, you can help lower the emotional intensity of discussions.
Clear Communication: The BIFF method fosters clarity, reducing misunderstandings. For example, specifying dates and times can prevent disputes over visitation schedules.
Focus on Solutions: Establishing limits and prioritizing problem-solving can shift conversations toward constructive results. This could mean setting clear expectations for co-parenting discussions, eliminating drama and leading to better outcomes for everyone involved.
Effective Communication for a Healthier Co-Parenting Environment
Managing high-conflict co-parenting situations can be difficult, but the BIFF response offers a practical toolkit for effective communication. By being Brief, Informative, Friendly, and Firm, you can navigate difficult interactions more smoothly. This method diminishes drama and creates a healthier atmosphere for co-parenting so that you can focus on solutions and the well-being of your children.
To learn more, refer to the books BIFF for CoParent Communication: Your Guide to Difficult Texts, Emails, and Social Media Posts (Conflict Communication Series, 3) by Bill Eddy, Annette Burns, and Kevin Chafin (2020), and BIFF: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns by Bill Eddy (2014).

Disclaimer: This post is provided for general informational purposes only and does not constitute legal advice. The information contained herein is a broad overview and does not apply to your specific situation. Reading this post does not create an attorney-client relationship. You should consult with a qualified attorney in your jurisdiction for advice regarding your individual circumstances.
